For customers
See how to find food, build a bag, confirm a cash-on-delivery order, manage recurring baskets and get after-sales help.
- 01Browse products
- 02Build a bag
- 03Order with COD
- 04Delivery & care
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Understanding FreshPick
FreshPick brings households and local food producers together through a reviewed catalogue. Customers shop available products, suppliers apply to join, and FreshPick coordinates the operational side. Explore both journeys below.
Two sides. One market.
See how to find food, build a bag, confirm a cash-on-delivery order, manage recurring baskets and get after-sales help.
Follow the application, approval, catalogue upload and fulfilment process for growers, food makers and distributors.
The business model
Growers and makers send business and product information. FreshPick reviews suppliers and catalogue uploads before public listing.
Customers choose currently available products, confirm the delivery area and place cash-on-delivery orders through FreshPick.
The operations team manages catalogue publication, order records, delivery coordination, enquiries and supplier agreements.
The current platform is a curated market rather than automatic supplier self-publication. It does not yet charge customers by card or automatically split and settle supplier payments. Prices, delivery commitments and commercial supplier terms must be confirmed.
Find delivery and ordering answers, or contact the team directly.