Customer walkthrough

Your food, from the market to your door.

FreshPick lets you discover local food, save a bag, arrange an order and follow the order from your account. This is the complete journey through the current website.

Browse the market Ask customer care

Follow each stage below, then use the links to move directly into the relevant FreshPick pages.

Browse and compare products

Start with shop, categories, deals or curated collections.

The product catalogue shows current descriptions, prices, units and available inventory.
Categories help you find products; collections are editorial selections, not pre-reserved stock.
Prices and availability can change. Check current details before you add items to a bag.

Explore products

Create or access your account

Explore freely without signing in, then register as a customer when you want to order.
Use your real name, recipient contact number and address to avoid delivery problems.
Your profile and saved addresses can be managed from your signed-in account.

Create customer account

Build a reusable shopping bag

Choose quantities, review your selections and save your regular food list.

Bags contain products and quantities; your wishlist is a separate collection of saved products.
Review quantities before checkout, especially after revisiting an older saved bag.
The server recalculates stock, discounts and prices before an order is placed.

Open saved bags

Confirm your cash-on-delivery order

Review the delivery address, the order quote and charges before submitting.

Checkout requires a complete delivery address and a supported service area.
The current website supports cash on delivery (COD) in Sri Lankan rupees, not card charging.
If stock, price or address eligibility has changed, adjust your bag and review the new quote.

Learn about delivery

Track the order in your account

FreshPick operations manage confirmation, fulfilment and delivery status.

See your order reference, items and recorded order status in the account order pages.
A tracking reference or order status is not a live courier GPS service.
For a missed delivery, incorrect address or stock question, contact FreshPick with the order number.

Your orders

Set up a recurring basket if you prefer

Explore available weekly, fortnightly or monthly plans.

A recurring basket uses the plan price and frequency displayed when you subscribe.
The system supports manual and stock-managed fulfilment modes; it never automatically charges a card.
You can pause, resume, skip a future date or cancel; already queued deliveries may need staff assistance.

Explore recurring baskets

Get support, returns or replacement advice

Contact the team if something in an order needs attention.

Include an order number, issue summary and supporting photos for damaged items when possible.
The refund policy describes the 24-hour perishables reporting window and 7-day eligible packaged-item window.
The team handles COD payment adjustments and refund arrangements; no automated card refund exists.

Returns and refunds

Useful answers

Common questions.

Do I need an account to browse?

No. Browsing is public, but checkout and saved account features require signing in.

Can I pay online by card?

No. Website checkout currently supports cash on delivery in LKR.

Is delivery available throughout Sri Lanka?

No. FreshPick operates in supported locations in and around Colombo. Confirm coverage and costs at checkout or through the team.

What if my saved item is out of stock?

The final server quote checks inventory and pricing again. You may need to remove or reduce unavailable items.

Are recurring baskets automatically billed?

No. Subscription orders use COD; there is no automatic recurring card payment.

What if an order is missing or damaged?

Use the contact page with your order reference and check the published refund policy for reporting windows.

Important to know

Availability, delivery eligibility, pricing and timing depend on the live catalogue, configured service areas and order confirmation. This guide is not a guarantee of a particular product or delivery slot.

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How FreshPick works