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Refund & Replacement Policy
We stand behind the freshness of our products.
Our Freshness Guarantee
If any perishable item you receive is not up to standard, we will replace it or refund it—no questions asked, provided you report it within 24 hours.
Perishable Items
(Vegetables, Fruits, Meat, Seafood, Dairy)
- Must be reported within 24 hours of delivery.
- Please provide a photo of the item if possible.
- We will offer a replacement in your next order or a store credit refund.
Non-Perishable Items
(Packaged Foods, Household Items)
- Returnable within 7 days of delivery.
- Item must be unopened and in original packaging.
- Refunds will be processed to your original payment method or as store credit.
How to Request a Refund
- Take a photo of the item (for quality issues).
- Contact us via WhatsApp or Email at hello@freshpick.lk.
- Include your Order Number and details of the issue.
- Our team will respond within 24 hours to resolve it.
Unavailable Items
If an item you ordered is out of stock at the time of packing, we will automatically refund that amount to your account or deduct it from your Cash on Delivery total.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us.